Our Commitment
At CSIX Active, we believe that everyone should have equal access to our products and services. We are committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology.
We actively work to increase the accessibility and usability of our website, and we strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
What We're Doing
To help ensure our website is accessible, we have taken the following steps:
Design and development.
We design with accessibility in mind, using clear layouts, readable fonts, and sufficient colour contrast. We aim to ensure our website works well with assistive technologies such as screen readers.
Navigation.
We provide clear, consistent navigation throughout the website. Our pages are structured with proper headings to help users navigate content easily.
Images.
We use alternative text (alt text) for images so that screen reader users can understand the content of images.
Forms.
Our forms are designed with clear labels and instructions to help users complete them accurately.
Keyboard navigation.
We aim to ensure that all interactive elements can be accessed using a keyboard alone.
Ongoing improvements.
We regularly review our website and make updates to improve accessibility. Accessibility is an ongoing effort, and we are committed to continual improvement.
Known Limitations
While we strive to make our website as accessible as possible, there may be some limitations. Some content, particularly older content or third-party content, may not yet fully meet all accessibility standards. We are working to address these issues.
If you encounter any accessibility barriers on our website, please let us know so we can work to fix them.
Third-Party Content
Our website may include content from third parties, such as embedded videos, social media feeds, or payment processing forms. While we encourage our partners to provide accessible content, we cannot guarantee the accessibility of third-party content or websites linked from our site.
Need Help?
If you have difficulty using our website or need assistance, we are here to help. Our customer service team can assist you with:
Placing an order; answering questions about products; providing information in alternative formats; and any other assistance you may need.
Please contact us and we will do our best to accommodate your needs.
Feedback
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us.
Address: Unit 1, Anglia Parkway, Ipswich, Suffolk, IP1 5QL, United Kingdom
We take all feedback seriously and will do our best to respond within five working days. Your input helps us improve the experience for all our customers.